Shipping policy

Shipping policy

All orders are shipped from our factory in Heemskerk, the Netherlands. We ship worldwide with FedEx.

Rates

Shipping is charged as one flat rate per order, depending on the destination zone (Netherlands, Europe, North America, Asia-Pacific, rest of world). The exact rate for your address is shown at checkout before you pay. Orders with a value of €300 or more ship free of shipping charges to every zone we serve.

Processing time

Stocked items normally leave our factory within a few working days. Made-to-order items and custom work take longer; the product page states the lead time where it applies. You receive a tracking number by email when your parcel ships.

Taxes, import VAT and customs duty

• In the European Union the price you see includes VAT. The VAT rate and amount are shown at checkout and on your order confirmation. There is nothing more to pay on delivery. Orders to Monaco are treated as orders to France.
• Some places that belong to an EU country are outside the EU VAT area. For the Aland Islands, Guadeloupe, Martinique, Reunion, French Guiana, Mayotte and Saint-Martin, prices exclude VAT, as for other countries outside the EU: import VAT, customs formalities and local taxes are collected from you on delivery. We cannot take web orders for delivery to the Canary Islands, Ceuta, Melilla, Heligoland, Buesingen, Campione d'Italia, Livigno or Mount Athos: please contact us and we will arrange your order.
• For the United Kingdom (Great Britain and the Isle of Man), prices exclude VAT and the minimum order is €160. UK import VAT and any duty are collected by the carrier on delivery.
• Northern Ireland: we deliver under EU rules for goods. There is no import VAT and no customs duty to pay on delivery, and the minimum order of €160 does not apply.
• Outside the European Union and the United Kingdom, prices exclude VAT. This includes Gibraltar and the Channel Islands. We ship DAP: your country's import VAT, duty and the carrier's clearance fee are collected from you on delivery. They are not included in the price you pay us and are your responsibility as the recipient. Refusing a shipment because of import charges does not entitle you to a refund of the outbound shipping cost.

Netherlands: dealer-only products

Long track blades, long track boots, long track sharpening jigs, spare parts and accessories are sold in the Netherlands through our authorized dealers only, because they need fitting, mounting or set-up that a dealer performs. Short track equipment and StayBent Professional Tools can be ordered here for delivery anywhere in the Netherlands. Outside the Netherlands the full range is available direct. Find a dealer on the dealer locator.

Collection

We do not offer collection of web orders at the factory or showroom. Shipping only.

Damaged or missing parcels

Check your parcel on arrival. To report damage or missing items, email us within 7 days with your order number and photos, and we will sort it out with the carrier.